Frequently Asked Questions

Everything you need to know about your REDMAGIC experience.

Which countries do you ship to?

REDMAGIC (INTL) ships to a wide range of global destinations including North America, Europe, Asia, and Oceania. Specific regional availability can be checked at checkout.

What payment methods are accepted?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment methods such as Klarna or Affirm depending on your location.

How can I track my order?

Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.

What is your return policy?

We offer a 15-day return policy for products in their original condition. Please contact our support team to initiate a return request and receive further instructions.

Do REDMAGIC devices come with a warranty?

Yes, all our smartphones and hardware come with a standard 1-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.

Are the international versions of phones compatible with my local carrier?

Our international models are unlocked and support most global 5G and 4G bands. We recommend checking your local carrier’s frequency bands against our product specifications before purchasing.